Shop Policies

Shop Policies

Processing Time
All items are made to order, unless stated otherwise.
Please allow: • 10-14 business days for processing before shipment.
As a small, family-run side business, we create your items outside of our full-time responsibilities. We truly appreciate your patience while we make each order with care and attention.
(Custom or bulk orders may take longer—this will always be communicated!)

Shipping
• Shipping times vary based on location and carrier (typically 3–5 business days once shipped)
• You will receive tracking info as soon as your order is on the way
• We are not responsible for postal delays once your package leaves our hands

Returns & Exchanges
Due to the custom nature of our products:
• All sales are final
• We do not accept returns or exchanges unless the item arrives damaged or incorrect If there’s an issue with your order, please contact us within 3 days of delivery with photos so we can make it right!

Custom Orders
We LOVE custom requests!
• Please double-check spelling, colors, and details before submitting your order
• Once production begins, changes cannot be made 

Payments
• Payment is due at checkout
• Orders will not begin until payment is received

Cancellations
• Orders may be canceled within 12 hours of purchase
• After that, materials may already be in use and cancellations may not be possible 

Contact Us
Have questions, ideas, or need help with a custom order? Message us anytime—we’re happy to help! Mention - that messages will be returned within 72 hours.